Shopify AI Connect - Support
Get help with installation, configuration, and troubleshooting.
Getting Started
1. Installation
- Install the app from the Shopify App Store
- Click "Install" and approve the requested permissions
- Select your subscription tier (Starter, Professional, or Enterprise)
- Complete the billing setup
2. Generating Your First MCP Token
- After installation, you'll be redirected to the success page
- Click "Generate Token"
- Give your token a descriptive label
- Copy and save the token securely
3. Connecting to Claude Desktop
Add this configuration to your Claude Desktop MCP settings:
{
"mcpServers": {
"shopify-ai-connect": {
"url": "https://webmcp-connect.gold-t.co.il/api/mcp",
"headers": {
"Authorization": "Bearer YOUR_TOKEN_HERE"
}
}
}
}
Frequently Asked Questions
Q: What's the difference between subscription tiers?
Starter ($9.99/month): 7 read-only tools - view products, orders, customers, inventory
Professional ($29.99/month): 11 tools - includes analytics, draft orders, and advanced queries
Enterprise ($99/month): 14 tools - full write access including product updates, fulfillment, and refunds
Q: How many API tokens can I create?
Unlimited! Create separate tokens for different AI assistants or team members. Each token uses your shop's subscription tier.
Q: What happens if I upgrade my tier?
Your existing tokens will be automatically revoked for security. You'll need to generate new tokens after upgrading to access the new tier's features.
Q: Is my data secure?
Yes! We use industry-standard encryption for all API tokens. We never store customer PII - only usage metadata for analytics and billing.
Q: What are the rate limits?
- Starter: 20 requests/day per tool
- Professional: 50 requests/day per tool
- Enterprise: 200 requests/day per tool
Q: Can I cancel anytime?
Yes! You can uninstall the app at any time. Billing will stop immediately, and no future charges will occur.
Troubleshooting
Token Not Working
Problem: "Unauthorized" or "Invalid token" errors
Solutions:
- Verify you copied the entire token (starts with
mcp_)
- Check that you recently upgraded your tier - you'll need to generate a new token
- Ensure the token is active in your shop's token management page
- Verify your shop's subscription is active
Rate Limit Exceeded
Problem: "Rate limit exceeded" errors
Solutions:
- Wait until the next day - rate limits reset at midnight UTC
- Consider upgrading to a higher tier for increased limits
- Check how many requests your AI assistant is making
Missing Tools
Problem: Expected tools not showing up in Claude Desktop
Solutions:
- Check your subscription tier - some tools require Professional or Enterprise
- Restart Claude Desktop after changing your MCP configuration
- Verify the MCP server URL is correct
- Check Claude Desktop's logs for connection errors
API Documentation
For detailed API reference and available tools for each tier, visit:
https://webmcp-connect.gold-t.co.il/api/ai-connect/manifest
GDPR & Data Privacy
We comply with all data protection regulations:
- Data Request: Email us to request your data
- Data Deletion: Uninstall the app to automatically delete all your data within 48 hours
- Privacy Policy: Read our full privacy policy
Billing & Subscriptions
Changing Your Tier
To upgrade or downgrade:
- Go to your Shopify Admin → Apps → Shopify AI Connect
- Select "Change Plan"
- Choose your new tier
- Confirm the change
- Generate new tokens with your updated tier
Billing Questions
Billing is handled directly by Shopify. Charges appear on your monthly Shopify invoice.
- Billing cycle: Monthly (every 30 days)
- Free trial: 7 days (if available)
- Cancellation: Immediate - no future charges
Feature Requests
Have an idea for a new feature or tool? We'd love to hear from you!
Email: support@gold-t.co.il
Service Status
Check if the service is operational:
https://webmcp-connect.gold-t.co.il/health
Should return: {"status": "ok", "timestamp": "..."}
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